{"id":9581,"date":"2024-02-20T12:36:56","date_gmt":"2024-02-20T11:36:56","guid":{"rendered":"https:\/\/www.frei-swiss.ch\/aide-et-support\/"},"modified":"2024-09-17T10:25:41","modified_gmt":"2024-09-17T08:25:41","slug":"aide-et-support","status":"publish","type":"page","link":"https:\/\/www.frei-swiss.ch\/fr\/aide-et-support\/","title":{"rendered":"Aide et support"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_3-1 laptops-cols_1 tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3>Comment commander<\/h3>\n<p>Chez FREI SWISS AG, vous pouvez choisir parmi de nombreux articles li\u00e9s \u00e0 la physioth\u00e9rapie.<br \/>\nEn tant que fournisseur de services complets, nous avons plus de 40 ans d\u2019exp\u00e9rience dans la construction de nos propres \u00e9quipements et tables, le commerce de fournitures pour la th\u00e9rapie et la mise en place de cabinets de physioth\u00e9rapie. <\/p>\n<p>Si vous souhaitez passer une commande, vous pouvez :<\/p>\n<ul>\n<li class=\"font11\">directement sur Internet via notre boutique<\/li>\n<li class=\"font11\">par fax au +41 (0) 43 \/ 811 47 01<\/li>\n<li class=\"font11\">par t\u00e9l\u00e9phone au +41 (0) 43 \/ 811 47 00<\/li>\n<li class=\"font11\">ou par e-mail \u00e0 <a href=\"mailto&nbsp;:info@frei-swiss.ch&nbsp;?subject=Commande\"><strong>info@frei-swiss.ch<\/strong><\/a><\/li>\n<\/ul>\n<p><strong>Vous pouvez nous joindre par t\u00e9l\u00e9phone :<br \/><\/strong>Du lundi au vendredi de 8h00 \u00e0 17h00<\/p>\n<p><strong>Article introuvable ?<\/strong><br \/>Si vous \u00eates \u00e0 la recherche d\u2019un article qui pourrait s\u2019adapter \u00e0 la gamme FREI SWISS AG, mais que vous ne le trouvez nulle part dans notre boutique en ligne, n\u2019h\u00e9sitez pas \u00e0 nous le faire savoir.<br \/>\nNous nous ferons un plaisir de trouver une solution pour vous.<br \/>\n\u00c9crivez \u00e0 <a href=\"mailto&nbsp;:info@frei-swiss.ch&nbsp;?subject=Id\u00e9e de produit\"><strong>info@frei-swiss.ch<\/strong><\/a>.  <\/p>\n<p>Nous nous r\u00e9jouissons d\u2019avoir de vos nouvelles !<\/p>\n<\/div><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-separator size_medium\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3>M\u00e9thodes d\u2019exp\u00e9dition<\/h3>\n<h4><strong>Frais d\u2019exp\u00e9dition<\/strong><\/h4>\n<p>Pour les livraisons de colis d\u2019une valeur de commande inf\u00e9rieure \u00e0 CHF 500.00 de la valeur nette de la marchandise, les frais d\u2019exp\u00e9dition par commande s\u2019\u00e9l\u00e8vent \u00e0 CHF 12.90 plus TVA. Toutes les commandes sup\u00e9rieures \u00e0 CHF 500.00 de valeur nette de la marchandise seront livr\u00e9es gratuitement.<\/p>\n<h4><strong>Livraison de gros \u00e9quipements par transitaire<\/strong><\/h4>\n<p>Pour les produits qui ne peuvent pas \u00eatre livr\u00e9s par service de colis en raison de leur poids ou de leur taille, la livraison est effectu\u00e9e par un transitaire.<br \/>\nL\u2019entreprise de transport ne livre qu\u2019en bordure de rue.<br \/>\nSi vous souhaitez que l\u2019article soit apport\u00e9 dans vos locaux, nous vous recommandons la livraison par notre service logistique interne.<br \/>\nPrix sur demande.   <\/p>\n<h4><strong>Autres notes<\/strong><\/h4>\n<p>Les livraisons via notre boutique en ligne sont effectu\u00e9es exclusivement en Suisse et au Liechtenstein !<\/p>\n<h3>Modes de paiement<\/h3>\n<h4><strong>Facture<\/strong><\/h4>\n<p>Vous commandez sur facture en indiquant l\u2019adresse de facturation et de livraison.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/shop.frei-swiss.ch\/media\/image\/98\/3a\/99\/payment_rechnung.png\" alt=\"Achat sur facture\"><\/p>\n<h4>Rendre<\/h4>\n<p>En cas d\u2019exp\u00e9dition incorrecte ou de marchandise endommag\u00e9e, FREI SWISS AG prend en charge les frais de retour.<br \/>\nLa marchandise doit \u00eatre retourn\u00e9e en parfait \u00e9tat et dans son emballage d\u2019origine.<br \/>\nDans tous les autres cas, les frais de retour sont \u00e0 la charge du client.  <\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container type_sticky\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_1-2 tablets-cols_2 mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:2rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-image us_custom_777462e5 style_circle has_ratio align_none\"><div class=\"w-image-h\"><div style=\"padding-bottom:100%\"><\/div><img decoding=\"async\" width=\"625\" height=\"513\" src=\"https:\/\/www.frei-swiss.ch\/wp-content\/uploads\/2024\/02\/frei-swiss-team-neu2.jpg\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" \/><\/div><\/div><div class=\"w-vwrapper align_none valign_top us_custom_3d5d650e\" style=\"--vwrapper-gap:0rem\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><b>Votre \u00e9quipe FREI SWISS AG<br \/><\/b><\/p>\n<\/div><\/div><div class=\"w-text icon_atleft\"><a href=\"tel:043 811 47 00\" class=\"w-text-h\"><i class=\"material-icons\">phone<\/i><span class=\"w-text-value\">043 811 47 00<\/span><\/a><\/div><div class=\"w-text icon_atleft\"><a href=\"mailto:info@frei-swiss.ch\" class=\"w-text-h\"><i class=\"material-icons\">mail<\/i><span class=\"w-text-value\">info@frei-swiss.ch<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Comment commander Chez FREI SWISS AG, vous pouvez choisir parmi de nombreux articles li\u00e9s \u00e0 la physioth\u00e9rapie. En tant que fournisseur de services complets, nous avons plus de 40 ans d\u2019exp\u00e9rience dans la construction de nos propres \u00e9quipements et tables, le commerce de fournitures pour la th\u00e9rapie et la mise en place de cabinets de...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"marke":[],"class_list":["post-9581","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Aide et support &#8211; FREI SWISS AG<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.frei-swiss.ch\/fr\/aide-et-support\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Aide et support &#8211; 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